Program · Outcome 1: Deliver high-quality, accessible services and payments to individuals, families, businesses and partner agencies on behalf of Government; with a focus on contemporary service delivery and customer experience
Program 1.2 – Customer Service Delivery
Design and deliver a range of government services to Australians through a range of service delivery channels including face to face, telephony and digital, and protect the integrity of government outlays.
Services Australia, 2026-27 Portfolio Budget Statements, PDF page 23 reported
$5.7bn
2026-27 Budget estimate
+$130m (+2.3%) on 2025-26 estimated actual
Traced to named suppliers and grant recipients
AusTender and GrantConnect record the agency, not the program, so contracts and grants are shown on the entity page.
Published lines
Each row is one line of the program’s expense table in the 2026-27 Portfolio Budget Statements – Program Expense Line Items, as published.
| Line | Kind | 2025-26 estimated actual |
2026-27 Budget estimate |
Change | Treatment | Source |
|---|---|---|---|---|---|---|
| Departmental appropriation | departmental | $3.3bn | $3.4bn | +$67m +2.0% | reported | Table 2.1.1, row 570 |
| Child Support special account | administered | $2.1bn | $2.2bn | +$45m +2.1% | reported | Table 2.1.1, row 568 |
| Expenses not requiring appropriation in the Budget year | administered | $97m | $104m | +$6.8m +7.0% | reported | Table 2.1.1, row 569 |
| s74 External Revenue | departmental | $50m | $55m | +$4.6m +9.1% | reported | Table 2.1.1, row 571 |
| Expenses not requiring appropriation in the Budget year | departmental | $7.8m | $14m | +$6.7m +84.8% | reported | Table 2.1.1, row 572 |
| Ordinary annual services (Appropriation Bill No. 1) | administered | $965k | $988k | +$23k +2.4% | reported | Table 2.1.1, row 567 |