Entity
Services Australia
+$69m (+0.8%) on 2025-26 estimated actual
Kind of expense
Traced to named suppliers and grant recipients
$1.8bn falls in 2026-27, equal to 21.7% of this total: $1.8bn in contracts and $0 in grants. estimate: annualised
From AusTender contract notices and GrantConnect grant awards published since 2022-07-01. Each contract’s or grant’s value is spread evenly from its start to end date. These values are commitments, not payments, and records published before 2022-07-01 are not included yet.
By program
| Program | 2025-26 estimated actual |
2026-27 Budget estimate |
Change | Share | Removed |
|---|---|---|---|---|---|
| Program 1.2 – Customer Service DeliveryDesign and deliver a range of government services to Australians through a range of service delivery channels including… | $5.6bn | $5.7bn | +$130m +2.3% | 67.6% | – |
| Program 1.1 – Strategy and Corporate EnablingSet Services Australia’s strategic direction, deliver corporate functions and build capability. | $1.2bn | $1.2bn | +$61m +5.3% | 14.4% | – |
| Program 1.3 – Technology and TransformationProvide a robust ICT network and deliver major transformation projects, including ICT shared services. | $1.6bn | $1.5bn | −$123m −7.5% | 18.0% | – |
Worth a closer look
Patterns in this agency’s contract notices published in 2025-26 and 2026-27 to date. Each is a measurable pattern with common legitimate explanations; none is a finding of wrongdoing. How these are defined.
- Value increased after award 11 contracts · $98m
The contract’s value rose after it was first published. - Published long after it started 55 contracts · $162m
The contract notice was published more than six months after the contract’s start date. - Repeated limited tenders to one supplier 21 contracts · $40m
The same agency awarded the same supplier several contracts by limited tender in one financial year. - Supplier’s ABN was new 7 contracts · $3.8m
The supplier’s ABN had been active for less than three months when the contract started or was published.
Who gets paid
Contracts active in 2026-27, from AusTender. Amounts for the year are each contract’s value spread across its term. estimate: annualised
- Contracts active
- 2651
- Suppliers
- 1105
- Limited tender
- 29.9% of value · 779 contracts
- Value added by amendments
- $1.7bn across 1239 amended contracts
Largest suppliers
Suppliers who are individuals are counted in the totals above but not listed. Why
| Supplier | Contracts | 2026-27 est. | Limited tender |
|---|---|---|---|
| IBM AUSTRALIA LTD | 13 | $158m | 100.0% |
| Jones Lang LaSalle (ACT) Pty Ltd | 23 | $154m | 0.0% |
| OPTUS NETWORKS PTY LIMITED | 1 | $98m | 0.0% |
| Data#3 Limited Formerly: Data #3 Business | 35 | $73m | 0.0% |
| TELSTRA (VIC) | 24 | $68m | 30.9% |
| Australia Post - Melbourne | 7 | $68m | 100.0% |
| Canberra Data Centres Pty Ltd | 4 | $47m | 0.0% |
| Concentrix Services Pty Ltd | 1 | $40m | 0.0% |
| ANABELLE BITS PTY LTD | 10 | $35m | 0.0% |
| TELCO SERVICES AUSTRALIA PTY LTD | 1 | $34m | 0.0% |
| VMware International Unlimited Comp | 4 | $32m | 100.0% |
| ATHLLON TRUSTEE PTY LIMITED | 1 | $31m | 100.0% |
| AKKODIS AUSTRALIA TALENT | 101 | $28m | 0.0% |
| DELL AUSTRALIA PTY LIMITED | 7 | $27m | 0.0% |
| Built Pty Ltd | 1 | $27m | 0.0% |
Largest contracts
Suppliers who are individuals are counted in the totals above but not listed. Why
| Contract | Supplier | Method | Term | Total value | 2026-27 est. |
|---|---|---|---|---|---|
| Telecommunication Services CN4062649 |
OPTUS NETWORKS PTY LIMITED | open tender | 2024-06-05 to 2030-06-04 | $589m was $578m |
$98m |
| Provision of IBM Software, Hardware and Services CN3942784 |
IBM AUSTRALIA LTD | limited tender | 2022-12-23 to 2030-06-30 | $736m was $403m |
$98m |
| Project Management Services CN4242066 |
Jones Lang LaSalle (ACT) Pty Ltd | open tender | 2026-07-01 to 2027-06-30 | $70m | $70m |
| Postal Services CN4219128 |
Australia Post - Melbourne | limited tender | 2026-01-01 to 2028-09-30 | $180m | $66m |
| Security Services CN4166478 |
Jones Lang LaSalle (ACT) Pty Ltd | open tender | 2025-07-01 to 2029-06-30 | $201m | $50m |
| Computer Hardware Maintenance CN4126777 |
Canberra Data Centres Pty Ltd | open tender | 2025-02-01 to 2030-01-31 | $226m | $45m |
| Outsourced Service Delivery CN3985090 |
Concentrix Services Pty Ltd | open tender | 2023-07-01 to 2028-06-25 | $200m was $83m |
$40m |
| Outsourced Service Delivery CN3985137 |
TELCO SERVICES AUSTRALIA PTY LTD | open tender | 2023-07-01 to 2028-06-25 | $168m was $76m |
$34m |
| VSA6 Server and Cloud Enrolment CN4266687 |
Data#3 Limited Formerly: Data #3 Business | open tender | 2026-07-01 to 2031-06-30 | $163m | $33m |
| Property Lease CN4081404 |
ATHLLON TRUSTEE PTY LIMITED | limited tender | 2025-07-05 to 2037-07-04 | $368m | $31m |
| Software CN4071834 |
VMware International Unlimited Comp | limited tender | 2024-06-14 to 2027-06-23 | $94m was $94m |
$31m |
| Office Fitout Project CN4256252 |
Built Pty Ltd | open tender | 2026-06-11 to 2029-06-28 | $83m | $27m |
| Enterprise Data Maintenance and Support CN4127618 |
TERADATA AUSTRALIA PTY LTD | limited tender | 2024-12-20 to 2028-03-28 | $72m was $70m |
$22m |
| Network Transformation Partner Services CN4127624 |
TELSTRA (VIC) | open tender | 2024-12-24 to 2027-12-23 | $66m | $22m |
| Mainframe Direct Access Storage Device Upgrade CN4244063 |
IBM AUSTRALIA LTD | limited tender | 2026-05-15 to 2031-06-30 | $109m | $21m |
Professional services by kind of work
Contracts active in 2026-27 that AusTender files under “management and business professionals”, sorted by an AI model reading each contract’s description. AI-classified estimate: annualised
A further $10m across 19 contracts has descriptions too vague to classify with confidence, and is left out of the categories above.
In 2024-25 the entity reported paying $8.9m on consultancy contracts (cash, including GST). Contracts classified as consultancy come to $19m for that year (AusTender values spread over each contract’s term). The two are measured differently, so they are not expected to match. How we classify.
Contract spending reported by the entity
What the entity reported in its annual reports, from the Transparency Portal: cash paid in each year, including GST. These are actual payments, unlike the AusTender contract values above. They are shown as published and are not used in any total on this site. reported
| Year | Consultancy | Other contracts |
|---|---|---|
| 2024-25 | $8.9m 23 contracts |
$2.3bn 2934 contracts |
| 2023-24 | $6.1m 9 contracts |
$2.3bn 3077 contracts |
| 2022-23 | $9.2m 10 contracts |
$2.5bn 3409 contracts |
| 2021-22 | $14m 18 contracts |
$3.1bn 5134 contracts |
Organisations paid the most in 2024-25
As listed by the entity, usually its five largest of each type. Organisations who are individuals are not listed. Why
| Consultancy | 2024-25 |
|---|---|
| Sententia Consulting Pty Ltd | $3.0m |
| KPMG | $2.9m |
| Protiviti Pty Ltd | $1.3m |
| KordaMentha | $566k |
| ConceptSix Pty Ltd | $287k |
| Other contracts | 2024-25 |
|---|---|
| Jones Lang LaSalle (ACT) Pty Ltd | $759m |
| Telstra Limited | $134m |
| Data # 3 Limited | $59m |
| Rocket Software Incorporated | $55m |
| Australian Postal Corporation | $52m |