Federal Spending Explorer

Contract notice CN4160779 · Services Australia

Customer Contact Management Solution

$4.7m whole-of-life value, after 1 amendment

+$3.9m (+466.7%) since first published at $825k

Supplier
TELSTRA (VIC) ABN 64086174781
Agency
Services Australia
Procurement method
limited tender
Reason given
10.3.d.iii. Supply by particular business: due to an absence of competition for technical reasons.
Term
2025-04-01 to 2026-12-31
Published
2025-06-20
Category (UNSPSC)
43222800
Agency reference
D174041102

Worth a closer look

Repeated limited tenders to one supplier: one of 16 limited tenders to this supplier. Above the threshold, limited tender is allowed only in defined circumstances, such as urgency or a single capable supplier. Repeated use with one supplier reduces competition.

Common explanations: A specialised supplier with no practical alternative. Additional deliveries that must match existing equipment or systems. Urgent requirements, such as disaster response.

Value increased after award: +467% on first published value. Agencies must publish amendments that change a contract’s value. Large increases can mean the original scope or price was understated.

Common explanations: Additional work or an extended term agreed after award. Options in the original contract that were later taken up. A correction to a value entered wrongly.

Value by financial year

The total value spread evenly from start to end date. estimate: annualised

Financial yearEstimated amount
2024-25$665k
2025-26$2.7m
2026-27$1.3m

Published versions

Every version of this notice we have loaded. Source: AusTender OCDS API.

DateVersionValue
2025-06-20original notice$825k
2026-07-22amendment$1.1m
2026-07-22amendment$1.9m
2026-07-22amendment$3.0m
2026-07-22amendment$4.7m