Contract notice CN4160779 · Services Australia
Customer Contact Management Solution
+$3.9m (+466.7%) since first published at $825k
- Supplier
- TELSTRA (VIC) ABN 64086174781
- Agency
- Services Australia
- Procurement method
- limited tender
- Reason given
- 10.3.d.iii. Supply by particular business: due to an absence of competition for technical reasons.
- Term
- 2025-04-01 to 2026-12-31
- Published
- 2025-06-20
- Category (UNSPSC)
- 43222800
- Agency reference
- D174041102
Worth a closer look
Repeated limited tenders to one supplier: one of 16 limited tenders to this supplier. Above the threshold, limited tender is allowed only in defined circumstances, such as urgency or a single capable supplier. Repeated use with one supplier reduces competition.
Common explanations: A specialised supplier with no practical alternative. Additional deliveries that must match existing equipment or systems. Urgent requirements, such as disaster response.
Value increased after award: +467% on first published value. Agencies must publish amendments that change a contract’s value. Large increases can mean the original scope or price was understated.
Common explanations: Additional work or an extended term agreed after award. Options in the original contract that were later taken up. A correction to a value entered wrongly.
Value by financial year
The total value spread evenly from start to end date. estimate: annualised
| Financial year | Estimated amount |
|---|---|
| 2024-25 | $665k |
| 2025-26 | $2.7m |
| 2026-27 | $1.3m |
Published versions
Every version of this notice we have loaded. Source: AusTender OCDS API.
| Date | Version | Value |
|---|---|---|
| 2025-06-20 | original notice | $825k |
| 2026-07-22 | amendment | $1.1m |
| 2026-07-22 | amendment | $1.9m |
| 2026-07-22 | amendment | $3.0m |
| 2026-07-22 | amendment | $4.7m |