Federal Spending Explorer

Contract notice CN4099963 · IP Australia

Contact Centre Services

$9.3m whole-of-life value, after 1 amendment

+$4.8m (+104.5%) since first published at $4.5m

Supplier
Probe Contact Solutions Australia P Trading as Sales Force Australia Pt ABN 30006688955
Agency
IP Australia
Procurement method
open tender
Term
2024-10-01 to 2028-09-30
Published
2024-10-04
Category (UNSPSC)
80160000
Kind of work
Outsourced service delivery (high confidence) AI-classified
Agency reference
0046007341

Worth a closer look

Value increased after award: +105% on first published value. Agencies must publish amendments that change a contract’s value. Large increases can mean the original scope or price was understated.

Common explanations: Additional work or an extended term agreed after award. Options in the original contract that were later taken up. A correction to a value entered wrongly.

Value by financial year

The total value spread evenly from start to end date. estimate: annualised

Financial yearEstimated amount
2024-25$1.7m
2025-26$2.3m
2026-27$2.3m
2027-28$2.3m
2028-29$586k

Published versions

Every version of this notice we have loaded. Source: AusTender OCDS API.

DateVersionValue
2024-10-04original notice$4.5m
2026-05-04amendment$9.3m