Entity
Office of the Commonwealth Ombudsman
−$2.5m (−4.2%) on 2025-26 estimated actual
Kind of expense
Traced to named suppliers and grant recipients
$8.0m falls in 2026-27, equal to 14.1% of this total: $8.0m in contracts and $0 in grants. estimate: annualised
From AusTender contract notices and GrantConnect grant awards published since 2022-07-01. Each contract’s or grant’s value is spread evenly from its start to end date. These values are commitments, not payments, and records published before 2022-07-01 are not included yet.
By program
| Program | 2025-26 estimated actual |
2026-27 Budget estimate |
Change | Share | Removed |
|---|---|---|---|---|---|
| Program 1.1: Office of the Commonwealth Ombudsman | $59m | $57m | −$2.5m −4.2% | 100.0% | – |
Worth a closer look
Patterns in this agency’s contract notices published in 2025-26 and 2026-27 to date. Each is a measurable pattern with common legitimate explanations; none is a finding of wrongdoing. How these are defined.
- Published long after it started 2 contracts · $749k
The contract notice was published more than six months after the contract’s start date.
Who gets paid
Contracts active in 2026-27, from AusTender. Amounts for the year are each contract’s value spread across its term. estimate: annualised
- Contracts active
- 58
- Suppliers
- 50
- Limited tender
- 34.9% of value · 20 contracts
- Value added by amendments
- $2.0m across 11 amended contracts
Largest suppliers
Suppliers who are individuals are counted in the totals above but not listed. Why
| Supplier | Contracts | 2026-27 est. | Limited tender |
|---|---|---|---|
| FACTOR TECH PTY LTD | 1 | $1.2m | 0.0% |
| ISPT NO. 1 TRUST SUPERANNUATION PROPERTY TRUST NO 1 | 1 | $924k | 100.0% |
| Cushman & Wakefield Pty Ltd | 3 | $789k | 0.0% |
| Data#3 Limited Formerly: Data #3 Business | 3 | $776k | 0.0% |
| SOLSTICEIT | 1 | $484k | 0.0% |
| Human Solutions Pty Ltd | 1 | $401k | 100.0% |
| Challenger Life Nominees Pty Ltd | 1 | $392k | 100.0% |
| Centuria 25 Grenfell Sub Trust | 1 | $377k | 100.0% |
| Dexus CPA Pty Ltd | 1 | $306k | 100.0% |
| Lonergan Research Pty. Ltd. | 1 | $236k | 0.0% |
| Callscan Australia Pty. Ltd. | 1 | $236k | 0.0% |
| BELLCHAMBERSBARRETT | 1 | $219k | 0.0% |
| The Trustee for Birdanco Practice T | 1 | $215k | 0.0% |
| TELUS HEALTH (AUSTRALIA) PTY LTD | 1 | $199k | 0.0% |
| Squiz Australia Pty Ltd | 1 | $168k | 0.0% |
Largest contracts
Suppliers who are individuals are counted in the totals above but not listed. Why
| Contract | Supplier | Method | Term | Total value | 2026-27 est. |
|---|---|---|---|---|---|
| Case and client Relationship Management System CN4190419 |
FACTOR TECH PTY LTD | open tender | 2025-08-18 to 2026-12-31 | $3.2m was $2.6m |
$1.2m |
| Lease - Canberra Office CN4122483 |
ISPT NO. 1 TRUST SUPERANNUATION PROPERTY TRUST NO 1 | limited tender | 2024-11-01 to 2034-10-31 | $9.2m | $924k |
| Passthrough Costs FY 2026-2027 CN4255251 |
Cushman & Wakefield Pty Ltd | open tender | 2026-07-01 to 2027-06-30 | $725k was $564k |
$725k |
| CRM, Azure, and M365 Licensing costs VSA 6 CN4279024 |
Data#3 Limited Formerly: Data #3 Business | open tender | 2026-07-22 to 2031-03-18 | $3.4m | $685k |
| Cybersecurity services CN4085164 |
SOLSTICEIT | open tender | 2024-07-01 to 2027-06-30 | $1.5m was $1.3m |
$484k |
| Website Support, Maintenance and Hosting CN4278361 |
Human Solutions Pty Ltd | limited tender | 2026-08-13 to 2028-02-13 | $685k | $401k |
| Lease - Brisbane office CN4085866 |
Challenger Life Nominees Pty Ltd | limited tender | 2024-06-18 to 2028-12-31 | $1.8m | $392k |
| Adelaide Office Lease Agreement CN4255036 |
Centuria 25 Grenfell Sub Trust | limited tender | 2026-01-01 to 2030-12-31 | $1.9m | $377k |
| Lease of Office Space CN3968980 |
Dexus CPA Pty Ltd | limited tender | 2023-02-01 to 2028-01-31 | $1.5m | $306k |
| Complianant and Agency Survey and Research Services CN4178728 |
Lonergan Research Pty. Ltd. | open tender | 2025-07-28 to 2028-09-30 | $750k | $236k |
| Genesys Cloud Services CN4246183 |
Callscan Australia Pty. Ltd. | open tender | 2026-05-19 to 2027-11-15 | $352k was $324k |
$236k |
| Internal Audit Services CN4260903 |
BELLCHAMBERSBARRETT | open tender | 2026-03-30 to 2028-03-30 | $440k | $219k |
| Internal Audit Services CN3945411 |
The Trustee for Birdanco Practice T | open tender | 2023-02-23 to 2027-02-23 | $1.3m | $215k |
| EAP and Wellbeing Checkins 2026/2027 CN4256175 |
TELUS HEALTH (AUSTRALIA) PTY LTD | open tender | 2026-06-29 to 2027-06-30 | $200k | $199k |
| Internet services CN3901151 |
Squiz Australia Pty Ltd | open tender | 2022-04-15 to 2027-06-30 | $876k was $176k |
$168k |
Professional services by kind of work
Contracts active in 2026-27 that AusTender files under “management and business professionals”, sorted by an AI model reading each contract’s description. AI-classified estimate: annualised
In 2024-25 the entity reported paying $1.5m on consultancy contracts (cash, including GST). Contracts classified as consultancy come to $849k for that year (AusTender values spread over each contract’s term). The two are measured differently, so they are not expected to match. How we classify.
Contract spending reported by the entity
What the entity reported in its annual reports, from the Transparency Portal: cash paid in each year, including GST. These are actual payments, unlike the AusTender contract values above. They are shown as published and are not used in any total on this site. reported
| Year | Consultancy | Other contracts |
|---|---|---|
| 2024-25 | $1.5m 55 contracts |
$6.9m 98 contracts |
| 2023-24 | $1.4m 59 contracts |
$6.8m 85 contracts |
| 2022-23 | $762k 30 contracts |
$9.5m 179 contracts |
| 2021-22 | $553k 10 contracts |
$19m 337 contracts |
Organisations paid the most in 2024-25
As listed by the entity, usually its five largest of each type. Organisations who are individuals are not listed. Why
| Consultancy | 2024-25 |
|---|---|
| Total | $1.0m |
| RSM Australia Pty Ltd | $239k |
| EY Sweeney | $239k |
| Nous Group Pty Ltd | $202k |
| Gartner Australasia Pty Ltd | $184k |
| JWS Research | $143k |
| Other contracts | 2024-25 |
|---|---|
| Total | $4.4m |
| Jones Lang LaSalle | $2.8m |
| Solstice IT | $580k |
| NTT Australia Pty Ltd | $431k |
| Hays Specialist Recruitment Services | $375k |
| Hudson Global Resources Australia | $236k |