Contract notice CN4073593 · Australian Taxation Office
Provision of External Service Centre Services
$117m
whole-of-life value, after 1 amendment
+$57m (+93.9%) since first published at $60m
- Supplier
- SERCO CITIZEN SERVICES PTY LTD ABN 89062943640
- Procurement method
- open tender
- Term
- 2024-07-01 to 2028-06-30
- Published
- 2024-07-02
- Category (UNSPSC)
- 80111600
- Kind of work
- Outsourced service delivery (high confidence) AI-classified
- Agency reference
- 5600003663
Worth a closer look
Value increased after award: +94% on first published value. Agencies must publish amendments that change a contract’s value. Large increases can mean the original scope or price was understated.
Common explanations: Additional work or an extended term agreed after award. Options in the original contract that were later taken up. A correction to a value entered wrongly.
Value by financial year
The total value spread evenly from start to end date. estimate: annualised
| Financial year | Estimated amount |
|---|---|
| 2024-25 | $29m |
| 2025-26 | $29m |
| 2026-27 | $29m |
| 2027-28 | $29m |
Published versions
Every version of this notice we have loaded. Source: AusTender OCDS API.
| Date | Version | Value |
|---|---|---|
| 2024-07-02 | original notice | $60m |
| 2026-05-28 | amendment | $62m |
| 2026-05-28 | amendment | $117m |