Contract notice CN3956140 · Department of Industry, Science and Resources
Business Facilitation Services for Contact Centre Services
$27m
whole-of-life value, after 1 amendment
+$19m (+243.1%) since first published at $8.0m
- Procurement method
- open tender
- Term
- 2023-04-01 to 2028-06-30
- Published
- 2023-04-04
- Category (UNSPSC)
- 80160000
- Kind of work
- Outsourced service delivery (high confidence) AI-classified
- Agency reference
- CON006709
Worth a closer look
Value increased after award: +243% on first published value. Agencies must publish amendments that change a contract’s value. Large increases can mean the original scope or price was understated.
Common explanations: Additional work or an extended term agreed after award. Options in the original contract that were later taken up. A correction to a value entered wrongly.
Value by financial year
The total value spread evenly from start to end date. estimate: annualised
| Financial year | Estimated amount |
|---|---|
| 2022-23 | $1.3m |
| 2023-24 | $5.2m |
| 2024-25 | $5.2m |
| 2025-26 | $5.2m |
| 2026-27 | $5.2m |
| 2027-28 | $5.2m |
Published versions
Every version of this notice we have loaded. Source: AusTender OCDS API.
| Date | Version | Value |
|---|---|---|
| 2023-04-04 | original notice | $8.0m |
| 2026-10-09 | amendment | $21m |
| 2026-10-09 | amendment | $30m |
| 2026-10-09 | amendment | $27m |